O&M for Your IT Infrastructure
Supporting your unique IT infrastructure with robust and scalable O&M services, backed by expertise in network architecture and cyber security.
Operations & Maintenance for Your Unique Infrastructure
Cyber Security Assessment
We align with ITIL while tailoring our service offerings for you. It involves comprehensive incident management and prevention with regular monitoring, remediation, and corrective actions for upkeep, while maintaining problem records to avoid similar scenarios.
We provide oversight for complete IT-OT environment, operational performance, and security landscape. We deploy patches and updates with secure-by-design principles to prolong the lifespan of both your digital systems and physical equipment.
Operational incident management, service request resolution, post-incident response and root cause analysis (RCA)
Standardise change management with baseline configurations and testing patches before deployment
Maintain asset performance across multiple sites with a remote operations centre identifying and remediating early signs of potential breakdown
Network Infrastructure Security
Configured for Prolonged Asset Life
We maintain network performance with high availability principles and cyber security standards. We handle integrations to enhance IT asset productivity and functional efficiency with reliable processes.
Tools and systems are configured with transparent change management standards and documentation, along with security controls at every layer, to prevent IT outages and cyber disruptions.
Implement remote access, secure VPN connectivity, and manage user privileges and access through IXID
Manage virtualisation and storage infrastructure through our catalogue of IT services
Uplift network systems to modern standards with patching, upgrading, and network device health checks
High Availability Networks
Ensure Business Continuity & Seamless Operations
We aim to retain asset longevity, service utility, and continued business operations by preventing premature obsolescence through timely repairs, substitution, backups, and regular testing.
Proactive maintenance, risk mitigation, simulated testing, and planning ahead for lifecycle management ensures adequate business continuity.
Troubleshoot errors and alerts with problem management assistance and diagnosis
Maintain asset integrity with component adjustments and legacy system replacements through Return Merchandise Authorisation (RMA) contracts and rapid restoration services
Structured inspection checklists, regular software updates, and testing for timely fault-finding and repairs
Monitoring & Performance Analysis
Operations Incident Management & Administration
We maintain asset performance across sites with remote operations centre monitoring, identifying, and remediating early signs of potential breakdown, providing event or incident management support and administration. We apply firewall policies, set up VPN connections, and analyse logs and alerts to mitigate events through ongoing support. The on-demand support is also provided for backup and recovery in case of disaster.
The communications networks are maintained day-to-day through active monitoring and routine checks.
Recurring reviews and checks to identify and remediate early signs of potential breakdown
Asset review, IP register records, and documentation development
Events managed with timely intervention to prevent failures and disaster recovery in case of disruptions or outages
Secure & Uninterrupted Operations With Integrated Support Services & Digital Transformation Consulting.
Why Choose OpusV for Your O&M
IT with OT Specialisation
As a trusted Australian service provider for network engineering and cyber security solutions, our O&M expertise for IT infrastructure is backed by a strong understanding of OT environments which sets us apart from our peers.
We have long-term experience in delivering complex IT and OT solutions in critical infrastructure sectors such as renewable energy, manufacturing, and logistics, to name a few, which makes our execution coherent, secure, and reliable.
Operators’ Engineers
No matter who built it, we will be there to support it and keep things running. We act as the operators’ engineers in providing a tailored suite of services that support your critical infrastructure operability and resilience.
We understand the importance of continuity and reliability across supply chains. We like to address risks with compliant methods and dive deep into the field with technicians on site to deliver projects and respond to on-demand requests with physical assessment of the infrastructure along with remote support.
Security & Compliance
Our other services for cyber security solutions and consulting allow us to provide O&M support with security as the backbone of implementation.
We help you achieve operational excellence in alignment with regulatory standards and compliance obligations of the SOCI Act.
Our strategic planning incorporates the security protocols in routine tasks.
Frequently Asked Questions
Operations and maintenance help preserve, secure, and increase asset value by regularly monitoring, repairing, and optimizing for better performance with upgrades, updates, and preventative uplift.
Engaging with an external support provider for O&M support brings additional oversight and a fresh perspective, allowing for previously undetected blind spots to be identified. Existing unaddressed gaps can be a result of internal teams not having the resources to remediate, engaging with an external service provider can provide the support required to be able to proactively detect and resolve these existing issues before they become an impacting event.
The external service provider can offer technical expertise and on-demand support resourcing, which can be costly to build from scratch internally.
In the long-term, the lifecycle of uplifts to the environment reduces the dependencies on third party support as the asset becomes more stable, secure, and easier to maintain.
We keep your operations running while detecting potential operational risks before they lead to disruptions. The scheduled routine checks to determine if preventative actions or repairs for corrective measures need to be performed. Also, patching and updating to ensure critical devices and systems remain secure and do ad hoc site visits to perform maintenance tasks for sustaining asset health and identifying weaknesses early to mitigate in a timely manner.
Failures and premature depreciation can be avoided by replacing and integrating compontents. Procedures are standardised, configurations are baselined, and changes tracked for keeping your infrastructure environment consistent and keeping your infrastructure environment consistent and anomalies easier to detect. Our services are aimed at giving you higher availability networks, increased asset uptime, and reduced operational downtime or outages, backed by cyber security practices, we help you maintain operational and business continuity.
We offer O&M for IT infrastructure, with a background in OT security, expertise in network engineering and consulting in cyber security solutions, all in compliance with industry regulations and standards. We bring a holistic view to assessing and addressing issues in a sustainable and comprehensive manner.
We maintain situational awareness and keep things documented with IP registers, asset discovery, and process manuals.
For new assets we lend support in network and cyber security design, and commissioning works. While for existing assets, we can assist in maintaining asset health, perform uplift, and remediation works, identify inherited risks and assist with asset handover to new vendors. We sustain quality assurance (QA) and quality checks (QC) with consistent standards, no matter who built your site or asset.
We cater to your asset, no matter who built it, welcoming all types of critical infrastructure assets and operations teams. We perform brownfield integration and site reviews, addressing unresolved systems or actions, and provide procurement services for software or hardware in the instance of new installations or upgrades being required, while assisting in achieving scalability and expansion of services.
We help with backup and restoration in case of a disaster and act as the remote operations centre through a helpdesk ticketing system.
We cater to all industries and asset types in the critical infrastructure sector, including but not limited to, solar farms, battery energy storage systems (BESS), air traffic control, and manufacturing businesses.
Our services mainly focus on IT/OT solutions, and we also provide O&M for IT to support the functions assisting your key operations.
Every service and solution we offer is tailored your business requirements and security compliance requirements of your industry.
We also carry out condition-based tasks, acting as operator’s engineers, so maintenance and incident management is taken care of both regularly and on-demand, streamlining capabilities across design, delivery, commissioning, and handover so your projects and critical assets are in expert hands. Whichever sector you operate in, we help you achieve your operational goals with a team that understands your various assets or systems and the networks that connect them.
The O&M Uplift Trusted by Some of the Biggest Critical Infrastructure Owners & Operators.
